Business Process Improvement + Workflow Automation

Most organizations don’t start with broken processes. They start with reasonable ones that slowly stretch under growth, regulation, staffing changes, and well-meaning workarounds. Over time, those processes become harder to explain, harder to manage, and harder to improve.

HI&I helps organizations step back, take a clear look at how work actually flows, and redesign processes so they are practical, documented, and resilient.

What Business Process Improvement Means at HI&I

Business Process Improvement at HI&I is about clarity and consistency. We focus on how work moves from start to finish, where decisions get stuck, and why certain steps exist in the first place.

We assume every process has a story. Our job is to understand that story, identify friction points, and help shape a better version.

Our Approach

Process Discovery and Mapping

We work with your team to understand current workflows, including informal steps and workarounds that never made it into documentation.

Bottleneck and Risk Identification

We identify delays, redundancies, handoff issues, and compliance risks that create frustration or exposure.

Process Redesign

We redesign workflows to be clearer, more efficient, and easier to follow, with defined roles, responsibilities, and decision points.

Documentation and Standardization

Clear process documentation that supports training, consistency, and audit readiness.

Change Support

We help teams understand and adopt improved processes so changes stick long after the engagement ends.

Automation

Understanding and adopting is only the first step to a controlled, human-centered process that is enabled by software for a more seamless paperless workflow.

How Automation Fits In

Sometimes the best next step is automation. Sometimes it isn’t.

We help organizations improve processes first, then determine whether automation adds value. When it does, we ensure automation supports a solid process instead of amplifying existing issues.

Lean Six Sigma

Lean Six Sigma is a methodology that combines the principles of Lean (focused on eliminating waste) and Six Sigma (focused on reducing process variations) to improve business efficiency and quality. It uses a structured approach known as DMAIC (Define, Measure, Analyze, Improve, Control) to identify inefficiencies, streamline processes, and ensure consistent results.

Whether your business is looking to enhance productivity, cut costs, or deliver higher-quality services, Lean Six Sigma provides a proven framework for achieving measurable improvements. We hold Green Belt certifications in Lean Six Sigma.

Why HI&I

We bring structure without rigidity and improvement without disruption. Our background in compliance, data, and regulated industries means we design processes that are both efficient and defensible.

The goal is simple: work that feels organized, predictable, and manageable.

Process Audit Checklist

We have a Process Audit Checklist you can use to assess the efficiency and effectiveness of your business processes. This checklist is designed to help you identify areas for improvement, ensure compliance, and streamline operations.

Define the Process
Alignment with Business Goals
Process Efficiency...

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